For complaints, damage state of the package, claims and other issues due to courier’s mishandling of parcels, kindly contact our partnered courier directly within 24 hours from the date it was delivered. For complete information, please read each couriers’ policy below:
For concerns, complaints due to manufacturing defect and other concerns connected to the item itself, please email Kmall Philippines at firstname.lastname@example.org 24 hours from the date it was delivered.
Make sure to provide photos and complete details of concern. Kmall Customer Service Officer should be able to provide you feedback within 3 days. Upon approval, the item may be subject for exchange (of the same item or other item equivalent to item’s price) or the amount may be credited to your Kmall account (K-money) that you may use on your next purchase or it may be refunded directly to your BDO/BPI account. For exchange and refund, processing will take 3 banking days. Exchange is subject for free shipping.